Money movement on hdmivie99 sits in one place: the banking area inside your signed-in account. That is where the deposit form opens, where you choose a payout route, and where any account check appears with its own instructions. We keep two local routes configured, Upay and Bank Transfer, and we name them instead of showing a row of logos, so you know what you are picking before you confirm. Your transaction history lives on the same screen. Open it on mobile and the layout stacks to a single column, which suits the way it gets used most days.
Your deposit tab opens first in the banking area, and the account wallet is already selected — you are only choosing how the money reaches it. Upay sits at the front as our primary route: enter the amount, confirm, and the app switch takes you out to Upay to approve. Bank Transfer is the second tab, for money that lives in a bank account rather than a wallet. Both forms show the reference you need before you leave the page, so keep the tab open until the entry appears in your history.
Open the deposit tab
Sign in, open the banking area, and stay on the deposit tab where your wallet is already set.
Choose your route
Upay is the primary route. Switch to Bank Transfer only if the money sits in a bank account.
Enter the amount
Type the figure, then read the summary line carefully before you approve the payment.
Keep the reference
Return once the wallet app confirms and copy the reference number down.
PAYOUT ROUTES
Send a Payout to Your Wallet
Payouts start from the same banking area, one tab across from deposits, and they ask for little: a route, an amount, a confirmation. Upay is what many members pick, because the money returns to the wallet they funded with and the trail stays short. Choose Bank Transfer if you want the payout in a bank account held in your own name — the name has to match the one on your account, so check before you submit. Any account check still open on your profile shows on this screen too. We publish no fixed timeline, because the route and the checks both affect how a request is handled.
Open the withdrawal tab
Sign in, open banking, and switch across to the withdrawal side of the form.
Pick a payout route
Choose Upay to return money to your wallet, or Bank Transfer for a bank account in your name.
Confirm the amount
Check the wallet or bank number on the summary before you send the request.
Watch the status
The request appears in your history with a label that changes as it is handled.
ACCOUNT CHECKS
Complete the Account Check We Ask For
Being plain about this matters: we do not ask everyone for the same things, and we cannot list a fixed set of documents here, because the fields you see depend on your own account. When a check is open, a prompt sits in the banking area and stays until it is answered. Read it, follow the fields in the order shown, and use the control attached to each one. Nothing needs to be sent by message or email. If a prompt looks different from this page, trust the prompt — it is the current version and the only instruction you need to act on.
Read the prompt
Open banking and read the whole prompt through before you fill anything in.
Use the fields shown
Each check lists its own fields. Answer those, and nothing beyond them.
Send it from your account
Submit through the account area. We never request documents over a chat message.
Wait for the label
The prompt clears once the check is closed, and it clears without you chasing it.
CONFIGURED ROUTES
Compare Upay and Bank Transfer
Two routes are configured for Bangladesh members, and we would rather describe them properly than stack a row of logos. Upay carries most deposits: you enter an amount, the app hands you to Upay to approve, and you come back to a page that already holds the reference for that payment. Bank Transfer suits money that lives in a bank account — a salary, savings, a transfer from a relative. You do not need both. Use the one that matches where your money sits, each time, and the record trail stays short.
Upay
Our primary route. You approve inside the Upay app, then return to the deposit tab where the reference is already waiting.
Bank Transfer
The alternative when money sits in a bank account rather than a wallet. You will need the reference your bank gives you.
Upay payouts
Money returns to the wallet number saved on your account, so check that number before you send a request.
Bank Transfer payouts
Choose this for a bank account. The account name has to match your own name as registered.
Account wallet
Not a payment method on its own — the balance your deposits land in and your payouts are drawn from.
MATCHING RECORDS
Match a Payment to Your History
Two records exist for every payment: ours, in your account history, and the one your wallet or bank app produces. They will never look identical, so compare the reference number rather than the wording. If the amount and the reference match, it is the same payment — even when our label reads held and your app reads successful, which usually just means the two systems have not caught up. Keep the wallet receipt until the status in your history shows complete. On a phone, the history tab lists the newest entries first.
The reference number
Every deposit and payout gets one. Compare it first, because it is the only detail unique to your payment.
The status label
Pending, held or complete — that label is what your account currently believes. Read it before assuming anything failed.
Account history
Deposits and payouts share one list. Filter by date when you are checking something from earlier in the week.
The wallet receipt
Keep the confirmation your wallet or bank app shows. That receipt plus our reference is the pair support needs.
STAYING CAREFUL
Keep Your Account in Your Hands
Most banking problems we hear about start somewhere other than the payment — a link followed from an unrequested message, an approval code typed into the wrong place, a payout sent to a wallet registered in a relative's name. Three habits cover nearly all of it. Sign in only from the address you typed yourself. Keep the wallet or bank account in your own name, matching the name on your account. And treat any message asking you to confirm a payment outside the site as suspect, however familiar it looks.
Type the address yourself
Sign-in details belong on a domain you entered. A link from a message is not a way in.
Match the wallet name
Deposits and payouts should use an account in your own name. Anything else creates a mismatch we cannot resolve for you.
Nobody needs your code
We do not ask for the approval code your wallet app sends. A message that does is not from us.
Use the published contact
Questions go through the support option in your account area, where the team can see the payment you mean.
COMMON QUESTIONS
Banking Questions We Get Most
A few banking questions come up again and again, and each has a short answer. The pattern is the same every time: your account area is the source, and the history tab is where you confirm what actually happened. Read these before you open a support conversation — the detail you need is usually already on your own screen.
Which payment route should I use?
Start with Upay if your money sits in a mobile wallet, and use Bank Transfer if it sits in a bank account. Both open from the banking area once you are signed in.
How do I know my deposit reached my balance?
Open the history tab in your banking area. The deposit appears there with a reference and a status. If it still reads pending, keep your wallet receipt and look again shortly.
Why is my withdrawal asking for an account check?
Some payout requests are held for a check before release. The prompt appears in your account area with its own fields. Answer it there and the request continues by itself.
Is there a minimum deposit amount?
The deposit form shows the current minimum beside the amount field, and it can differ between Upay and Bank Transfer. Use the figure on screen, not a number you saw elsewhere.
What should I do if a transaction is delayed?
Read the status label first. Pending or held means the request is still open. If the label has not moved while your wallet shows a completed payment, contact support with the reference.
Can I use one route for deposits and payouts?
Yes, and we suggest it. Funding and withdrawing through the same Upay wallet or bank account keeps your record trail short and makes a mismatch easier to spot if one appears.
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